Thank you for shopping at MEKA. We hope you love your purchase, but we understand that sometimes things don’t go as planned. Whether you need to return an item or something isn’t quite right with your order, our team is here to help.
This Returns & Refund Policy explains how we handle returns, refunds, damaged or defective products, missing items, and delivery issues.
If you would like to return a product or something isn’t right with your order, please get in touch with us within 30 days of delivery.This includes returns, damaged or defective products, incorrect or missing items, incomplete orders, lost packages, and packages marked as delivered but not received.We recommend checking your order when it arrives and contacting us as soon as you notice an issue. This gives us the best opportunity to look into what happened and find the right solution for you.
Changed your mind? That’s okay. Please contact us and we’ll help you arrange your return.To be eligible for a return, we ask that products are:
Once your return has been approved, we’ll provide you with return instructions and, where applicable, a return shipping label.For change-of-mind returns, return shipping costs are the responsibility of the customer. If we provide a return shipping label, the cost will be deducted from your refund.Original shipping charges are non-refundable where applicable.Please contact us before sending anything back so we can make sure your return is handled correctly.
Once your return reaches our warehouse, our team will inspect the product and process the applicable refund to your original payment method.If original or return shipping costs apply, these will be deducted from the refund.Please allow some additional time for your bank or payment provider to process the refund after it has been issued.We kindly ask that returned products are unused, complete, and in resellable condition. If a product is returned used, incomplete, or damaged, this may affect the amount we are able to refund.
We’re sorry if your product arrives damaged or isn’t working as expected. Please contact us and our team will be happy to help.To help us understand what happened, we may ask for:
Once we’ve reviewed the information, we’ll work with you on the most appropriate solution, which may include a replacement, replacement part, or refund.Please keep the product and packaging while we review your case, as we may need some additional information or photos.
If you receive something different from what you ordered, please let us know and we’ll help get it sorted.Please send us your order number and details of the item you received. We may also ask for photos of the product, packaging, and shipping label to help us understand what happened. If the item needs to be returned, we’ll provide you with the return instructions.
Some MEKA orders are shipped in multiple packages, and these packages may arrive at different times.If something appears to be missing, please check your shipping confirmation and tracking information first, as another package may still be on its way.If all packages have arrived and you’re still missing an item, part, or component, please contact us with your order number and let us know what is missing. We’ll review the shipment details and help get things sorted.
If your package hasn’t arrived or appears to be significantly delayed, please let us know and we’ll help look into it.Where necessary, we’ll open an investigation with the shipping carrier to locate your package. Carrier investigations typically take approximately 7–14 days to complete.We appreciate your patience during this process. In many cases, packages that initially appear to be lost or delayed are located and successfully delivered while the investigation is underway.For this reason, we normally need to allow the carrier to complete its investigation before we can arrange a replacement or refund.As soon as the investigation is complete, we’ll review the outcome and let you know the next steps. If your package is confirmed as lost, we’ll work with you on an appropriate resolution, which may include a replacement or refund.
If you need help with a return, refund, delivery, or anything else related to your order, please contact us at hello@mekasensoryplay.com.When contacting us, please include your order number, a short description of what happened, and photos where relevant. This will help us look into your request and assist you as quickly as possible.We’re always happy to help and want to make sure you have a positive experience with MEKA.
