FAQ

We're here to help! Whether you have questions, feedback, or just want to say hello, you can reach our dedicated customer support easily! Here's options on how:

• Email: hello@mekasensoryplay.com
• Contact us Form: Click HERE
• Call: +1 (656) 226-9381
• On social! We're also easy to get in touch with on socials! Feel free to DM us @meka.play

Yes we do! At MEKA, we understand that many schools and organizations prefer to use purchase orders for their purchases. We’re happy to accommodate! You can email your purchase orders to us at kelsey@mekasensoryplay.com. Please see our webpage on Purchase Orders for more information.

We’re here to help make the process as smooth as possible!

If you need to make changes to or cancel your order, please contact our friendly customer support team as soon as possible at hello@mekasensoryplay.com. We understand that circumstances may arise that require adjustments to your purchase, and we're here to assist you. Our team will do their best to accommodate your request, depending on the status of your order and the specifics of your situation. Please note that once an order has been processed and shipped, we may not be able to make changes or cancellations, but we'll work with you to find the best solution. Your satisfaction is our priority, so don't hesitate to reach out to us with any concerns or inquiries regarding your order.

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 60 days of receiving your product for a hassle-free return or exchange. Please see our Return Policy for more information.

MEKA Sensory Tables come with a one-year warranty that covers any manufacturing defects or issues. If you encounter any problems with your product within this period, simply reach out to our customer support team, and we'll be happy to assist you with a replacement or refund, depending on the circumstances. We're committed to delivering high-quality products and exceptional customer service, so you can shop with confidence knowing that your satisfaction is our priority.

Yes! Free shipping is available within the continental United States for large orders.

Currently MEKA ships orders to the following locations:
- United States
- Canada
- Caribbean
If you are located outside these areas, please contact us at hello@mekasensoryplay.com for alternative shipping options.

For detailed information about shipping options, costs, delivery times, and more, please refer to our Shipping Policy.

MEKA products are all tested for the highest standards of safety and quality. We meet or exceed all U.S. Safety Standards for children's products, including ASTM & CPSC.

All of our products are intended for ages 12 months +. Adult supervision is required at all times. Loose parts and smaller pieces can be a choking hazard, purchase and play at your own risk.

Learn why you should choose MEKA by clicking here.