Refund policy

At MEKA, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return and refund process. Please review the following guidelines to understand our return policy:

30-Day Money-Back Guarantee:

We offer a 30-day money-back guarantee on all eligible products. If you are not satisfied with your purchase, you may return it within 30 days from the date of delivery for a full refund or exchange, minus any applicable shipping fees.

Return Eligibility:

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Any product that has been used, damaged, or is not in its original packaging may not be eligible for a refund.

Initiating a Return:

To initiate a return, please contact our customer support team within 30 days of receiving your order. You can reach us via email at hello@mekasensoryplay.com. Please provide your order number and reason for the return, and our team will guide you through the return process.

Exchanges:

If you would like to exchange your item for a different product or variant, please indicate your preference when contacting our customer support team. We will do our best to accommodate your request.

If you have any questions about our return and refund policy, please don't hesitate to contact our customer support team. We're here to help and ensure your shopping experience with MEKA is nothing short of exceptional!